Troubleshooting

Troubleshooting

My store loads with www. but not without

  1. Check the forwarding you’ve set up on your domain host.
  2. If everything looks correct, then try again after 24 hours as domain changes can take time to come into effect.

Typing in my domain doesn’t load my store

  1. Verify your domain in your Kong admin.
  2. If it cannot be verified, then check the CNAME record on your domain host.
  3. If everything looks correct, then try again after 24 hours as domain changes can take time to come into effect.

I’ve waited 24 hours, but it’s still not working

  1. If possible, try typing in your domain to load your store on a different computer, phone or tablet.
  2. If it loads, then the DNS cache on your computer will need clearing. Follow the instructions for the operating system you’re using:
    • Windows 10

      • Start from the Windows 10 desktop.
      • Right-click the Start menu and choose Command Prompt (Admin) from the menu.
      • Type in ipconfig /flushdns and press Enter.
    • Windows 8/Windows 8.1

      • Start from the Windows 8 Start Screen.
      • Type cmd and the search results will appear on the right-hand.
      • From the search results, right-click on Command Prompt and click Run as administrator.
      • Type in ipconfig /flushdns and press Enter.
    • Windows Vista/Windows 7

      • Click the Start button, then All Programs, followed by Accessories and finally click on Command Prompt.
      • Right-click on the Command Prompt application and choose Run as Administrator.
      • Type in ipconfig /flushdns and press Enter.
    • Windows 98/NT/2000/XP

      • Click the Start button, then click on Run.
      • Type in cmd then press Enter or click OK.
      • Type ipconfig /flushdns and press Enter.
    • OS X Yosemite

      If you are running OS X 10.10.4 or higher:

      • Press Cmd ⌘ + Space, or open Spotlight.
      • Type in terminal and press Enter.
      • Type in sudo killall -HUP mDNSResponder and press Enter.
      • If you’re prompted for a password, enter the one you use to log in to or unlock your Mac. You won’t see the password being entered, so just press Enter at the end.

      If you are running OS X 10.10 up to 10.10.3:

      • Press Cmd ⌘ + Space, or open Spotlight.
      • Type in terminal and press Enter.
      • Type in sudo discoveryutil mdnsflushcache and press Enter.
      • If you’re prompted for a password, enter the one you use to log in to or unlock your Mac. You won’t see the password being entered, so just press Enter at the end.
    • OS X Mavericks, Mountain Lion, and Lion

      • Press Cmd ⌘ + Space, or open Spotlight.
      • Type in terminal and press Enter.
      • Type in sudo killall -HUP mDNSResponder and press Enter.
      • If you’re prompted for a password, enter the one you use to log in to or unlock your Mac. You won’t see the password being entered, so just press Enter at the end.
    • Mac OS X v10.6

      • Press Cmd ⌘ + Space, or open Spotlight.
      • Type in terminal and press Enter.
      • Type in sudo dscacheutil -flushcache and press Enter.
      • If you’re prompted for a password, enter the one you use to log in to or unlock your Mac. You won’t see the password being entered, so just press Enter at the end.
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