Shipping: A How-To Guide

Shipping Profiles

Profiles are a way for you to have different shipping configurations for very different types of products. For example, you might have a standard profile for most of your products that can be sent through the post or by courier, and then a second profile for very large or heavy items that require a two-man delivery team.

Kong allows you to have multiple shipping Profiles, but a Product can only have a single Profile assigned to it.

Getting Started

We’ve already created a shipping Profile for you that you can edit to suit your needs. Simply click on the “Standard” Profile to go to the edit screen. If you want to make a new Profile, however, just click on the “Add New Shipping Profile” button.

Profile Name

The Profile Name is just a friendly, recognisable name for the profile that you’ll refer to internally. It never appears on your storefront.

Shipping Zones

A shipping Zone is a country, or group of countries, that have the same shipping Rates. For example, you might want to set up one Zone for domestic shipping, and another for “Rest of the world” for International shipping. Or, you might only ship to a few countries so you would need to add them manually to the Zone.

To add more countries to a Zone, just click the “Add Another Country” link below the list of countries. You can also enable or disable the country using the “eye” icon, or delete it entirely using the “bin” icon.

Note: Deleting a Zone will also delete all Rates within it.

To add another Zone, simply click the “Add Another Zone” link at the bottom of the Zones.

Shipping Rates

A shipping Rate is how you define different prices for a specific weight range and delivery speed. Let’s say that you have a “Standard Delivery” Rate, and an “Express Delivery” Rate within a Zone. The “Standard Delivery” Rate would have a lower cost and a longer delivery time, and the “Express Delivery” Rate would have a higher cost, but a shorter delivery time. Your customers would then be able to choose which Rate they prefer during checkout.

Let’s go into some detail on what each field of the Rate means:

Rate Name

Much like the Profile Name, this is just for internal use and will never appear on your storefront, so you can call it something easy to identify.

Storefront Rate Name

This one is important, as it allows you to “group” rates together that have different weight ranges and prices. Using the same examples from above, you could have several Rates that are all called “Standard Delivery”, but have different weight ranges and associated prices, and the system will automatically offer the best value to your customers based on their total basket weight.

If you have different Storefront Rate Names, and they apply to the customer’s basket, then they’ll be given a selection of shipping options to choose from during the checkout process, so make it as self-explanatory as possible.

Here's how the it will appear on your store's basket page:

Order Weight

From (Kg)

Here you can set the weight that the rate should start from. It’s an inclusive value, so setting it to 0.00kg will mean everything over 0.00kg, but only up to the weight defined in the “To (Kg)” field or no maximum limit if you tick the “And Up” checkbox.

To (Kg)

This allows you to set a maximum weight for this Rate. This is also an inclusive value, so if you set it to 2.49kg, the rate will apply up to and including 2.49kg. You would then set your next Rate to start from 2.50kg.

And Up

Ticking this checkbox will hide the “To (Kg)” field and allow this rate to apply to all orders that have a minium weight set in the “From (Kg)” field.

Delivery speed from (days)

Dependent on your chosen Theme, putting a number in here indicates to your customers how soon they can expect their order to delivered.

Delivery speed to (days)

You can also optionally specify the maximum time it should take for an order to be delivered by putting a number in this field.

Price (GBP)

This is where you set the price that you want to charge for this particular rate. If you choose to charge postage fees, then it’s up to you what you charge, but it’s worth considering if you’ll be covering your postage costs in your product prices or whether you’ll need to cover the costs here.

Much like Zones and countries, you can choose to enable or disable a Rate by clicking the “eye” icon next to it, or delete it altogether by clicking the “bin” icon.

If you’d like to add a new Rate, simply click the “Add Another Rate” link below the last Rate in the current Zone.


If you have more than one Profile, you’ll be able to choose whether to set the Status to “Enabled” or “Disabled” on any Profiles that aren’t the built-in “Standard” one. Setting a Profile to “Disabled” will prevent any of the Zones or Rates from being factored in during the checkout process, and all products that currently use the disabled Profile will automatically use the “Standard” Profile at checkout instead.

How is shipping calculated?

Consider the following rates:

Rate A 0.00kg 1.99kg £3.00
Rate B 2.00kg 5.99kg £4.00
Rate C 6.00kg and up N/A £9.00

And the following products:

  1. Product A (1.00kg)
  2. Product B (3.00kg)
  3. Product C (7.00kg)

Here are the prices for different baskets:

BasketShipping cost totalShipping cost workingRationale
1 x Product A £3.00 1 x Rate A  
2 x Product A £4.00 1 x Rate B This is cheaper than 2 x Rate A
3 x Product A £4.00 1 x Rate B The weight of 3 x Product A falls within the weight bounds of Rate B
3 x Product A and 1 x Product B £4.00 1 x Rate B 1 x Rate B is cheaper than 2 x Rate B
2 x Product B £8.00 2 x Rate B 2 x Rate B is cheaper than 1 x Rate C
3 x Product B £8.00 2 x Rate B 2 x Rate B is cheaper than 1 x Rate C
4 x Product B £9.00 1 x Rate C 1 x Rate C is cheaper than 3 x Rate B
2 x Product A and 2 x Product B £8.00 2 x Rate B Even though this could be achieved using 1 x Rate A and 1 x Rate B, which would be cheaper, Kong doesn’t support mixing multiple shipping rates from a single profile within the same order. The result is that you typically make more money, since there’s nothing actually stopping you from fulfilling the order with the courier services equivalents of 1 x Rate A and 1 x Rate B
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